Terms of Service

1. What Pawtrait does

You upload a photo of your pet and we create a painted-style portrait from it. Portraits are made with AI from your photo, not painted by hand. No human artist paints or retouches your portrait.

Results vary with the photo. We aim for a portrait that is clearly your pet, but we can't guarantee a particular result, which is why you always see the preview before you pay.

2. Your photos

You may only upload photos you took yourself or have permission to use, of a pet that is yours or whose owner agrees. You keep all rights to your photos. You give us a limited license to store and process them only to create, show and deliver your portraits, and to print your canvas if you order one.

We will not use your photos or portraits in our examples, ads or social media without asking you first. See the Acceptable Use Policy for what you can't upload.

3. Your portrait and how you can use it

Once you've paid for a portrait (with a pass or a canvas), you may use it for any personal, non-commercial purpose: print it anywhere, frame it, make cards, use it as a wallpaper or share it online. You may not resell the portrait or use it to sell products without our written permission. Watermarked previews are for viewing only.

4. Free previews, credits and passes

Each new portrait uses one credit. You get one free portrait a day, plus 3 free portraits when you add your email. Free portraits are watermarked.

The Portrait Pass ($9, 6 portraits) and Family Pass ($19, 20 portraits) are one-time payments, not subscriptions. A pass unlocks clean HD and print-ready downloads of every portrait in your account and adds its portraits as credits. Credits have no cash value and can't be transferred. If a portrait fails, its credit is returned automatically.

5. Refunds on digital purchases

If your portrait doesn't look like your pet, email hello@petportraitfromphotos.com within 14 days of your purchase, tell us which portrait, and we'll refund your pass. We may ask for the original photo to understand what went wrong. Refunds go back to the original payment method. This doesn't affect any rights you have under consumer law where you live.

6. Canvas prints, shipping and reprints

Canvases are printed on demand by our print partner and shipped to the US, the UK, Canada and Australia. Printing and shipping usually take about 5 to 9 business days; this is an estimate, not a guarantee. Shipping is included in the price. Your order includes the HD file of that portrait.

Damaged or misprinted? Email a photo of the problem to hello@petportraitfromphotos.com within 30 days of delivery and we'll reprint it free. You don't need to send the canvas back. Because each canvas is made to order from your portrait, we can't accept returns for a change of mind once it has gone to print, unless your local law gives you that right.

7. Payments and prices

Payments are processed by Stripe. Prices are in US dollars; checkout may show the amount in your local currency, and your bank may apply its own conversion. Any applicable sales tax or VAT is shown at checkout. We never store your card details.

8. Fair use and accounts

Don't try to get around the free limits, overload the service, scrape it or upload anything that breaks our Acceptable Use Policy. We may limit, suspend or close access that does. There are no passwords: your account is tied to your email address and this browser.

9. Liability

We provide the service with reasonable care and skill. To the extent the law allows, our total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim, and we're not liable for indirect losses. Nothing here limits liability that can't be limited by law.

10. Changes and contact

We may update these terms; the date at the top shows the latest version, and changes don't affect purchases you've already made. Questions: hello@petportraitfromphotos.com.